SILIGURI, 27.04.24-Sipping Darjeeling, Payal H Aggarwal reflects on her journey from small-town dreamer to tea industry leader. Zolina Express Pvt Ltd, her venture, launched ChaiOm with one tea variety. Courses from Gaurav Bhagat Academy transformed her enterprise, expanding ChaiOm's product line and reaching nationwide success on Amazon and ONDC. Amid the pandemic, ChaiOm maintained positive EBITDA, showcasing resilience. Payal plans to deepen tea appreciation with a "Chai Academy" and talk show. She emphasizes resilience and customer connection for success, crediting GBA and Consortium Gifts for strategic growth. Payal envisions a future of innovation through ChaiOm.