CHANDIGARH, 12.11.24-Chandigarh Police, in an event held at Multipurpose Hall, UT Secretariat, launched two citizen friendly initiatives- one aimed at improving service delivery based on public feedback and the other one aimed at cyber safety and raising cyber awareness. Honourable Governor of Punjab and Administrator of U.T. Chandigarh, Shri Gulab Chand Kataria graced the occasion as Chief Guest. Senior officials including the Adviser to the Administrator, Home Secretary, Finance Secretary, DGP, IGP, and other esteemed members of the Chandigarh Administration and Police were also present at the event to support these transformative initiatives aimed at bolstering public engagement and digital safety. Around 100 persons from SAMAVESH advisory committees also attended the event.
To start with, SSP UT Ms Kanwardeep Kaur introduced about the initiatives - Citizen Review Service and Cyber Awareness Kiosks - to the gathering.
DGP UT Sh Surendra Singh Yadav IPS delivered welcome address to warmly greet the chief guest Sh Gulab Chand Kataria, Hon’ble Governor of Punjab -cum- Administrator UT Chandigarh and other dignitaries. He thanked the Chief Guest for his unwavering support and guidance in introducing citizen friendly initiatives by Chandigarh Police.
Then, Honourable Administrator UT Chandigarh launched the QR code-based Citizen Review Service and unveiled the Cyber Awareness Kiosks.
The QR Code-Based Citizen Review Service introduces a transparent and efficient system for citizens to share feedback on their interactions with the police. By scanning a QR code available at police stations, Samavesh Centres, Police Headquarters, and Traffic Lines, the public can rate police performance based on parameters such as behaviour, response time, cleanliness, honesty, and accessibility. The collected data/ratings will be used to rank the Police Stations on a monthly basis on different parameters. Rankings will be publicly displayed on the Chandigarh Police website, ensuring transparency and highlighting the top-performing police stations. The system empowers citizens to have their voices heard, allowing the Chandigarh Police to identify areas for improvement, validate service quality, and elevate overall standards.
QR-code has been displayed at all the Police Stations, Traffic Challaning Branch, Police Headquarters, website of Chandigarh Police and Cyber Awareness Kiosks to rate the experience of the public with police officials during their visit to any Police station/unit.
Alongside, the Cyber Awareness Kiosks initiative addresses the growing importance of cyber security in an increasingly digital world. Strategically placed in prominent locations including Sector-17 Plaza, Sukhna Lake, and Elante Mall, these kiosks aim to educate the public on crucial cyber safety topics and provide easy access to reporting mechanisms in case of cyber incidents. The kiosks will deliver valuable information, such as cyber safety
tips, updates on recent cybercrime trends, and practical guidance for secure online behavior. Visitors can engage in interactive learning modules and obtain support contact details, making these kiosks an accessible resource for all citizens to stay informed about cyber threats, including online fraud, phishing, identity theft, and scam prevention.
This dual initiative of the Chandigarh Police represents a commitment to fostering an informed, safe, and transparent community. By combining public service transparency with vital digital awareness, the QR Code-Based Citizen Review Service and Cyber Awareness Kiosks underscore the police department’s dedication to promoting a secure and trusting relationship with the public.
Hon’ble Administrator UT Chandigarh, in his address congratulated Chandigarh Police for introducing these citizen friendly initiatives. He also lauded various technological and community policing initiatives of Chandigarh Police such as eFIR, eBeat/eSathi, ICMS, SAMAVESH, Cyber Swachhta Mission etc which have helped in bringing the police closer to the public and citizen services at the doorsteps of people. He expressed hope and gave best wishes that Chandigarh Police will continue doing good work for the safety and security of the public.
SP Headquarters Sh Ketan Bansal delivered vote of thanks and conveyed gratitude to the Chief Guest for inaugurating the initiatives and other dignitaries for gracing the occasion.